24 Hour AR: FAQ

If you are a business from outside the EU or UK selling products directly or indirectly in these markets and you don't have a legal point of contact yet within the EU or UK (such as an importer), then you need an AR for many products.

Yes, we can certainly help you with this as we offer UK AR services through subsidiary 24hour Solutions Ltd. Contact us here.

We offer services in, amongst others, the following product groups.

• Toys
• Electrical and electronic equipment
• Machinery
• Measuring equipment
• Personal protective equipment
• Construction products regulation (CPR)
• Textiles
• And many more

The following products are currently not supported. However, we partner with other companies that do so please contact us for more information.

• Cosmetic products
• Medical devices
• Food products (that you can eat)
• Biocides, paint and other chemical products or solvents
• Cosmetics
• Pharmaceuticals

Maybe. The below directives are special in the sense that you need to register with an AR locally in each country of sale, if you do not have an importer who is geographically placed in the country, this can be a bit of a hassle. However, we partner with other companies that help out with this part, please contact us for more information.

• Waste electrical and electronic equipment directive – 2012/19/EU
• Battery directive
• Packaging and packaging waste

Having an AR is one of the many requirements that you need to comply with to access the European market. The area of compliance is very complex and most of the time the product needs to comply with several directives or regulations. Understanding the requirements are therefore essential and the very first step in CE or UKCA compliance. The 6-step UKCA/CE marking process specifically describes this as the primary first step:

1. Find the directive(s) that applies/apply to your product.
2. Identify the essential requirements for your product.
3. Determine if you need third-party certification.
4. Assess product conformity.
5. Create and maintain technical documentation.
6. Declaration of conformity & affixing the CE/UKCA Mark.

You can place the address on the packaging, product and/or any accompanying document.

• Upload your technical files. A technical file typically includes, but is not limited to, test reports, a user manual, etc.
• Upload your declaration of conformity (DoC). See examples of templates for the DoC here: https://instrktiv.com/en/declaration-of-conformity/

The review that is part of our service is only for verifying the presence of a technical file. The content as such is not reviewed on completeness and authenticity and the responsibility and liability remains with the manufacturer. A gap analysis for determining that all requirements in the directives and regulations or a full compliance check can be performed at an additional cost. Please contact us for more information.

Besides our AR services, we offer testing, consulting, certification and labeling, quality assurance and inspection services. We provide simple, reliable and affordable compliance solutions for various types of products. Before you sell your products, you must ensure they meet the rules, regulations, and laws of the market where you sell your products.

Once you have registered and made the payment, you will automatically receive an email to upload your files.

Once you have registered and made the payment, you will automatically receive an email to upload your files.

The annual fee depends on the number and type of products but the following is generally true: - Up to 20 products 1650€ - Up to 50 products 2750€ - Up to 1000 products 3850€ Please reach out to us for a quote! The fee includes guaranteed fast and professional service, and we:

• verify the Declaration of Conformity and technical file
• store the documents for 10 years
• provide the legal use of our address

Yes, that's due to Brexit. But EU businesses also need an AR in the GB market.

We ask you to register through our website and complete the payment. You will then automatically receive an email to upload your technical file. Once received, we review the technical file within 24 hours. After reviewing (but within the 24 hours) we send you the AR Agreement.

Amazon uses ‘responsible person’ on their website, by which they mean the economic operator. This can either be the manufacturer, importer or AR.

No, the legislation also applies to B2B businesses.

An authorised representative (AR) is a legal entity within the EU or the UK that acts on behalf of non-European manufacturers to ensure compliance with regulatory requirements.

Without an AR, your products cannot legally enter the EU or the UK markets. An AR verifies that the Declaration of Conformity (DoC) and technical documentation have been drawn up and acts as a liaison with regulatory authorities. If gaps are found during verification, further support to ensure that the product meets all regulations and standards can be provided as part of additional compliance services. Customs clearance: Products without a valid economic operator address may be denied entry, destroyed, or recalled during customs inspections. Market surveillance: Regulatory authorities in the EU and the UK perform regular checks to ensure product compliance. An AR acts as a point of contact for these authorities.

An AR requires the Declaration of Conformity (DoC), technical file, and other product-specific documentation to verify compliance with regulatory requirements.

The costs of appointing an AR vary depending on the number and type of products. It’s important to understand the fee structure and services offered by the AR. Check our pricing page to see our costs.