This privacy policy applies to citizens and legal permanent residents of the European Economic Area, the United Kingdom and Switzerland.
In this privacy policy, we explain what we do with the data we obtain about you via https://www.24hour-ar.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
We clearly state the purposes for which we process personal data, by means of this privacy policy.
We aim to limit our collection of personal data to only the personal data required for legitimate purposes.
We first request your explicit consent to process your personal data in cases requiring your consent.
We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf.
We respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.

24hour Solutions B.V. (trading as 24hour-AR) Van Nelleweg 1, 3044 BC Rotterdam, The Netherlands KvK: 84713852 | Tax ID: NL863328428B01 Email: info@24hour-ar.com Phone: +31 (0)10 321 21 16
Where your enquiry or service relates to UK representation or UK market access, your personal data may also be processed by: 24hour Solutions Ltd. 15 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL Company ID: 13630765 Phone: +44 (0)20 457 129 06

We may collect and process the following categories of personal data:

• Identity data, such as your name.
• Contact data, such as your email address, telephone number, company name and postal address.
• Enquiry data, such as information submitted through contact forms, quote requests, downloads and other website forms.
• Customer data, such as information needed to provide our services, including billing details and data submitted through our client portal.
• Technical data, such as your IP address, browser type, device information, operating system and referring website.
• Usage data, such as pages viewed, time spent on pages, clicks and interactions with our website.
• Marketing data, such as your communication preferences and interactions with newsletters or campaigns.
• Cookie and consent data, such as your cookie preferences and related identifiers.

We collect personal data:

• Directly from you, when you contact us, request a quote, download a resource, subscribe to updates or otherwise submit information through the website.
• Automatically, through cookies and similar technologies when you use the website.
• From service providers, where they support our website, analytics, forms, CRM, communications or marketing activities.

Our website and services are intended for business and professional users and are not directed at minors.
We do not knowingly collect personal data from individuals under 16 in the European Economic Area, or under 13 in the United Kingdom. We ask that minors do not submit personal data through our website, forms, downloads or newsletter signup.
If we become aware that we have collected personal data from a minor without the required consent, we will take appropriate steps to delete that information.

We use personal data for the following purposes:

• To respond to enquiries and provide information about our services.
• To process requests for quotes, downloads, consultations or other services.
• To provide and manage services and maintain our customer relationships.
• To send service communications relevant to an enquiry, project or contract.
• To send marketing communications where permitted by law or where you have given consent.
• To operate, secure and improve our website, forms, systems and user experience.
• To measure website performance and understand how visitors use our website, where consent is required and has been given.
• To comply with legal and regulatory obligations.

Depending on the circumstances, we rely on one or more of the following legal bases:

• Consent, where you have given us permission to process your data (e.g. marketing communications, analytics cookies). You can withdraw consent at any time.
• Performance of a contract, or to take steps at your request before entering into a contract.
• Legal obligation, where we must process personal data to comply with applicable law.
• Legitimate interests, where it is necessary for the operation, security and improvement of our website and services, provided your rights do not override those interests.

We do not sell your personal data. We may share data with trusted third parties that help us operate our business and website, including providers of:

• Website hosting and infrastructure: Cloudways.
• Customer relationship management and marketing automation: HubSpot.
• Analytics and reporting: Google Analytics.
• Advertising and campaign measurement: Google Ads, AdRoll, LinkedIn, Tapad.
• Security, spam prevention and website protection: Cloudflare.
• Cookie consent management: CookieLegit.
• Professional advisers, regulators or authorities where required by law.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

Some of our service providers may process personal data outside the European Economic Area or the United Kingdom. Where this happens, we take appropriate steps to ensure that your personal data remains protected in accordance with applicable data protection law, such as through Standard Contractual Clauses.

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, tax, accounting and reporting requirements.

• Customer and enquiry data: Retained for the duration of our business relationship and up to 7 years afterwards for legal and regulatory purposes.
• Marketing data: Retained until you unsubscribe or withdraw consent.
• Analytics data: Retained in accordance with the retention settings of each analytics platform (typically 14 months for Google Analytics).
• Cookie data: Retention periods are set out in our cookie policy.

Subject to applicable law, you have the following rights:

• Right to be informed: You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access the personal data that is known to us.
• Right to rectification: You have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• Right to withdraw consent: If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to data portability: You have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: You may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to lodge a complaint: You have the right to submit a complaint to the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens. In the United Kingdom, this is the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@24hour-ar.com. We will respond within 30 days. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review their privacy notices separately.

We maintain presences on third-party social media platforms, which are subject to their own terms and privacy policies. We will never ask for your personal or sensitive information through social media. If you use social sharing buttons on the website, the relevant social media platform may track your activity. Please use these features at your own discretion.

Our website uses cookies and similar technologies. For detailed information about the cookies we use, why we use them, and how long they remain on your device, please see our cookie policy.

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or website functionality. Any updates will be published on this page together with the revised “Last updated” date. Where changes are material, we will notify you by email or through a prominent notice on the website.